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Customer Service

Welcome to!
We are pleased that you have visited our web site and hope you enjoy your visit. We want you to be confident about your experience with so we have listed helpful information regarding policies applicable on our web site.

Satisfaction Guaranteed
Our most important responsibility is taking care of every customer’s needs. Expect 100% satisfaction every time you make a purchase through LeatherworkToolSupply. 

Returns and Refunds strives to give 100% satisfaction when shopping with us. In the event that you are not satisfied with your purchase, you may request a refund within 30 days after receiving your item(s). If approved and upon our receipt of the returned item(s), we will refund the purchase price back to the original form of payment. Product(s) must be in the original packaging it was received in and must not show additional use.

Do you have questions about our products?
Please use our Contact Us page to ask about our products, product availability or any leatherworking related questions. We usually respond to inquiries within 24 hours.

Security had installed a 256-bit SSL certificate for all pages, content, and data on 256-bit SSL is the industry standard security technology for establishing an encrypted link between a web server and a web browser, ensuring that the data that passes between them remains private. is certified Level 1 PCI DSS compliant.

Methods of Payment accepts VISA, Mastercard, Amex, Discover, JCB, Diners Club, ELO, Shop Pay, Apple Pay, Google Pay and PayPal.

Order Information
Please provide all information requested in the order form. Order information is provided to us through a secure, encrypted transmission. We need your phone number and e-mail address to contact you if there is a problem with your order. When placing an order, you warrant that all information submitted by you is true and correct, that you are at least 18 years of age and that you possess the legal authority to enter into your purchase agreement and to use this web site in accordance with these terms. You agree to be financially responsible for your purchases through the web site. Verification of your information may be required prior to the acceptance of any order.

Sales Tax
We charge sales tax for items shipped to Texas (6.25%).

If I place an order at, how will I know if my order was processed?
A confirmation email will be sent to you within minutes of placing your order. In addition, once your order has been filled and shipped you will receive a "Your Order Has Shipped" email that will contain a tracking number which you can use to determine approximate shipment date.

How long will it take to process my order?
Our goal is to provide the most accurate and most reliable service possible. Virtually all Leatherwork Tool Supply orders received by 2pm CST on business days are processed and shipped the same day. Orders received after 2pm CST are processed and shipped the next business day.

Where is My Order Being Filled and Shipped From?
Your order will be carefully filled, packaged and shipped by our team located in Joshua Texas. Feel free to Contact Us at any time with questions regarding your order.

Do you have questions regarding the status of an order you've placed at
If you have set up an account at, you can log on and click on the Review Order History link to access your order status and history. Otherwise, you may Contact Us regarding the status of your order.

International Orders
We will be happy to accept your international order. You are responsible for any customs, duties or taxes imposed by your country. Tandy Leather will not issue refunds where you did not receive your order because you failed to pay customs, duties or taxes imposed by your country. We ship international orders via FedEx, UPS or Postal.

Order Cancellation
You may cancel your order at any time prior to shipment. Please remember we try to processed and shipped orders within 24-36 hours. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Please Contact Us as soon as possible after placing the if you want to cancel.

Contact Information
Contact Us Form: Click here                                                                                  Email:                                                              Phone: 682-702-6109